Easy, fast and safe

aqualiaOnline is the channel that allows aqualia customers to conduct all of their account operations in a simple, secure, fast and confidential manner 24 hours a day, 365 days a year.

From within this exclusive client area, one can perform operations such as amend personal details, enquire about tariffs and request electronic invoices, provide a meter reading, pay invoices, file a complaint or request disconnection, among others.

aqualia confirms receipt of all applications and complaints, as well as an answer in the affirmative or the negative. The company also provides responses to questions and suggestions made.

To date, 324,082 aqualia customers have registered in the virtual office, 360 municipal councils had access to e-invoices and 114,00 customers received their invoices in electronic format, saving more than 9 tonnes of paper.

Access to aqualiaOnline:

AqualiaOnline link (opens in new window)